Customer Support
Shipping & Delivery
Guaranteed 3 day shipping! We ship Monday – Friday, excluding weekends and holidays. This does not include processing time. For shipping outside of the U.S., please allow 6-10 business days. Please note that PK is not responsible for any lost/stolen packages. Courier should be contacted in the event the package is lost or stolen.


Return Policy
No refunds or exchanges. All sales are final.

Tracking Your Order
Tracking for all order will be updated and through e-mailed or paypal the day the order is shipped.
100% Secure Ordering
It may takes 24 hours for your order to process if placed before 5pm Central Standard Time. If placed after 5pm, your order will be processed within the following 24 hours. All personal information is secured when ordering from PinKarpet through Paypal or Square via website.
Color
Since PinKarpet hair is virgin hair it only comes in natural colors, and no two bundles are identical. However, PinKarpet hair extensions can be bleach and/or dyed. If you prefer a lighter or darker brown please specify that in your e-mail order.
For custom color inquiries, contact us at pinkarpethair@yahoo.com for pricing.